Privacy Policy

Effective Date: 8 September 2026

SNB Luxury Coaches respects your privacy and is committed to protecting the personal information you provide when using our website, booking platform, and passenger transport services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. About SNB Luxury Coaches

SNB Luxury Coaches is a passenger transport service based in Windhoek, Namibia.

Business Address:
SNB House, Erf 194 Independence Avenue
(Opposite the Ministry of Gender)
Windhoek, Namibia

Phone: +264 61 230 111
Email: info@snbcoaches.com

In this Privacy Policy, “SNB Luxury Coaches”, “SNB”, “we”, “us”, or “our” refers to SNB Luxury Coaches.

2. Information We Collect

We may collect personal information when you use our website, make a booking, contact us, or otherwise interact with our services.

Depending on how you use our services, this may include:

Personal Information

Full name
Telephone number
Email address
Passenger or booking details
Travel preferences and booking information

Payment Information

Where you make a payment through our website, payment information may be processed by our third-party payment service providers.

Where applicable, SNB Luxury Coaches does not need to store your complete payment card or banking details on our own systems.

Technical Information

When you use our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Website activity
Date and time of access
Referring website or source

This information may be used to maintain, secure, and improve our website.

3. How We Use Your Information

We may use personal information to:

Process and manage bookings
Issue tickets and booking confirmations
Communicate with passengers regarding their journeys
Respond to enquiries and customer support requests
Process payments and refunds
Provide and improve our services
Manage customer accounts where applicable
Maintain the security of our website and booking platform
Detect and prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements
Send service-related communications

Where permitted and where you have provided the appropriate consent, we may also use your contact information to send promotional or marketing communications.

4. Booking Information

When you make a booking with SNB Luxury Coaches, we collect information necessary to provide the requested transportation service.

This may include passenger names, contact details, travel dates, routes, seat selections, and other information required to process the booking.

We use this information to manage your reservation, provide travel services, communicate important journey information, and maintain appropriate booking records.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, security, and user experience.

Cookies may help us:

Remember preferences
Maintain booking or session information
Understand how visitors use our website
Improve website performance
Provide relevant website functionality

You can adjust your browser settings to control or disable cookies. However, disabling certain cookies may affect the functionality of our website or booking platform.

6. How We Share Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where necessary to provide our services or operate our business.

These parties may include:

Payment service providers
Website and hosting providers
Booking and technology providers
Communication service providers
IT and security service providers
Professional advisers
Government authorities or law-enforcement agencies where legally required

Third-party service providers may only receive information reasonably necessary for the service they provide.

7. Payment Processing

Payments made through our website may be processed by third-party payment providers.

When you make a payment, your payment information may be subject to the privacy policy and terms of the relevant payment provider.

We encourage customers to review the applicable policies of third-party payment providers when using their services.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own information, including keeping passwords and account details confidential where applicable.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Certain information may need to be retained for longer periods where required for:

Accounting and financial records
Legal or regulatory obligations
Dispute resolution
Fraud prevention
Business records
Enforcement of agreements

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it where appropriate.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally permitted
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request information about how your personal information is being used

Requests relating to your personal information should be directed to us using the contact details provided below.

We may need to verify your request before making changes to personal information.

11. Marketing Communications

Where applicable, we may send promotional communications about SNB Luxury Coaches, special offers, routes, services, or other updates.

You may opt out of marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

Please note that opting out of marketing communications does not prevent us from sending essential service-related communications, such as booking confirmations, payment notifications, schedule changes, or important travel information.

12. Children’s Privacy

Our website and booking services are not intended to knowingly collect unnecessary personal information from children.

Where a booking involves a child or minor, the relevant information should be provided by a parent, guardian, or authorized accompanying adult where required.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies and terms of service.

SNB Luxury Coaches is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. International Data Transfers

Some service providers used by SNB Luxury Coaches may process or store information outside Namibia.

Where personal information is transferred to another country, we will take reasonable steps to ensure that appropriate safeguards are in place and that the information continues to receive appropriate protection.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.

The updated version will be published on our website with a revised effective date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us:

SNB Luxury Coaches
SNB House, Erf 194 Independence Avenue
(Opposite the Ministry of Gender)
Windhoek, Namibia