Terms of Service

Effective Date: 8 September 2026

Welcome to SNB Luxury Coaches. These Terms of Service govern your use of our website, online booking platform, and passenger transport services. By accessing our website, making a booking, or using our services, you agree to be bound by these Terms.

1. About SNB Luxury Coaches

SNB Luxury Coaches is a passenger transport service operating from Windhoek, Namibia.

Business Address:
SNB House, Erf 194 Independence Avenue
(Opposite the Ministry of Gender)
Windhoek, Namibia

Phone: +264 61 230 111
Email: info@snbcoaches.com

In these Terms, “SNB Luxury Coaches”, “SNB”, “we”, “us”, or “our” refers to SNB Luxury Coaches.

“Passenger”, “customer”, “you”, or “your” refers to any person accessing our website, making a booking, or travelling on our services.

2. Use of Our Website

You may use our website and booking platform for lawful purposes, including:

Searching available bus routes and schedules
Making and managing passenger bookings
Purchasing tickets
Obtaining information about our services
Contacting SNB Luxury Coaches

You must not misuse the website, interfere with its operation, attempt unauthorized access, provide false information, or use the platform for fraudulent or unlawful purposes.

We reserve the right to restrict or terminate access to our website where misuse or suspicious activity is identified.

3. Bookings and Reservations

A booking is considered confirmed only after the required booking process has been successfully completed and, where applicable, payment has been received.

Customers are responsible for ensuring that all information provided during booking is accurate, including:

Passenger names
Contact details
Travel dates
Departure and destination locations
Number of passengers
Selected seats, where applicable

SNB Luxury Coaches is not responsible for problems arising from incorrect information supplied by the customer.

A booking confirmation or ticket should be retained and presented when required for travel.

4. Fares and Payments

All fares displayed on our booking platform are subject to availability and may change without prior notice.

The applicable fare is the fare displayed at the time the booking is made.

Where online payment is available, payments must be completed through the payment methods provided on our platform.

SNB Luxury Coaches reserves the right to refuse, cancel, or review a transaction where fraud, unauthorized payment activity, or other suspicious activity is reasonably suspected.

5. Cancellation and Refunds

Cancellation and refund eligibility is subject to the fare conditions and cancellation policy applicable to the booking.

Where a refund is approved, the amount refunded may depend on:

The time of cancellation
The fare purchased
The applicable cancellation conditions
Any applicable administrative or processing fees

Certain tickets or promotional fares may be non-refundable.

Customers should contact SNB Luxury Coaches as soon as possible if they need to cancel or change a booking.

6. Changes to Bookings

Requests to change a booking, including travel dates, routes, passenger information, or other booking details, may be subject to availability and applicable fees or fare differences.

Changes are not guaranteed until confirmed by SNB Luxury Coaches.

7. Departure Times and Passenger Responsibility

Passengers are responsible for arriving at the designated departure point with sufficient time to complete boarding.

Passengers should allow adequate time for check-in, luggage handling, and boarding procedures.

SNB Luxury Coaches may not be able to accommodate passengers who arrive after the scheduled departure time.

Failure to arrive on time may result in the loss of the booking without entitlement to a refund, subject to any applicable passenger or cancellation policy.

8. Travel Documents and Identification

Passengers are responsible for carrying all documents required for their journey.

Depending on the route, passengers may be required to present valid identification, travel documents, permits, visas, or other documentation.

SNB Luxury Coaches is not responsible for a passenger being unable to travel because they do not possess the required documentation.

9. Luggage

Passengers must comply with SNB Luxury Coaches’ luggage allowances and applicable luggage requirements.

Passengers are responsible for ensuring that their luggage is properly packed, secured, and clearly identifiable.

Items that are dangerous, illegal, prohibited, or otherwise unsuitable for transport may not be carried.

SNB Luxury Coaches reserves the right to refuse the carriage of luggage that presents a safety or security risk.

Passengers should not place valuable, fragile, or irreplaceable items in checked or stored luggage unless expressly permitted.

10. Prohibited Items and Conduct

Passengers must not carry or use items that are prohibited by law or by SNB Luxury Coaches.

Passengers are also expected to behave responsibly and respectfully toward drivers, staff, and other passengers.

We reserve the right to refuse boarding or take appropriate action where a passenger:

Poses a safety or security risk
Engages in abusive, threatening, or disruptive behaviour
Damages company property
Fails to comply with reasonable staff instructions
Carries prohibited items
Attempts to travel using fraudulent or invalid booking information

Where necessary, serious incidents may be reported to the relevant authorities.

11. Children and Minors

Children and minors may be subject to specific travel requirements depending on the route and applicable laws.

Parents, guardians, or accompanying adults are responsible for ensuring that minors travelling with them have the necessary documentation and arrangements required for the journey.

12. Service Changes and Delays

While SNB Luxury Coaches makes reasonable efforts to operate services according to published schedules, circumstances beyond our reasonable control may result in delays, route changes, vehicle substitutions, cancellations, or other service disruptions.

These circumstances may include, but are not limited to:

Traffic conditions
Road closures
Weather conditions
Vehicle or mechanical issues
Accidents
Security incidents
Government or regulatory requirements
Labour disruptions
Other unforeseen circumstances

We will make reasonable efforts to communicate significant changes to affected passengers where practicable.

13. Limitation of Liability

SNB Luxury Coaches will take reasonable measures to provide safe, reliable, and professional passenger transport services.

However, to the extent permitted by applicable law, we will not be liable for losses, delays, expenses, or inconvenience arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

14. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and current.

However, schedules, routes, fares, vehicle specifications, amenities, and other service information may change from time to time.

Website information should not be interpreted as a guarantee that a particular vehicle, seat, amenity, route, or service will always be available.

15. Intellectual Property

All content appearing on the SNB Luxury Coaches website, including logos, branding, text, graphics, photographs, designs, and other materials, is owned by or licensed to SNB Luxury Coaches unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission.

16. Privacy

SNB Luxury Coaches may collect and process personal information provided when customers use our website, make bookings, make enquiries, or otherwise interact with our services.

Personal information will be handled in accordance with our applicable Privacy Policy and relevant data protection requirements.

17. Third-Party Services

Our website may use third-party services, including payment providers, technology providers, mapping services, communication services, or other external platforms.

Third-party services may have their own terms and privacy policies. SNB Luxury Coaches is not responsible for the independent operation or policies of third-party providers.

18. Amendments to These Terms

SNB Luxury Coaches may update these Terms of Service from time to time to reflect changes to our services, operations, technology, or applicable legal requirements.

The updated version will be published on our website with the applicable effective date.

Your continued use of our website or services after an update constitutes acceptance of the revised Terms.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Namibia.

Any disputes arising in connection with these Terms or our services shall be subject to the jurisdiction of the competent courts of Namibia, unless otherwise required by applicable law.

20. Contact Us

If you have questions about these Terms of Service, your booking, or our services, please contact us:

SNB Luxury Coaches
SNB House, Erf 194 Independence Avenue
(Opposite the Ministry of Gender)
Windhoek, Namibia